Emerton Scott is operated by Lancaster & Co Limited (“we”, “us”, “our”), the data controller for personal data collected via our websites including emertonscott.com.
Legal entity: Lancaster & Co Limited (Company No. 76074984).
Registered address: Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong.
Privacy contact: scott@emertonscott.com. We do not appoint a Data Protection Officer.
Scope
This Policy explains what we collect, why we collect it, how we use and share it, and the rights available to you. It applies to our website(s), e-commerce operations (Webflow + Shopify), communications, and customer support handled by email and Zoom.
We may create aggregated or anonymised insights (which are not personal data). We do not intentionally collect special category data or criminal records.
We share personal data with trusted service providers under contract, solely to run our store and services:
We do not sell your personal data.
We are based in Hong Kong and use providers that may process data globally. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information when transferred across borders.
We keep personal data only as long as necessary—for example, to fulfil orders, support you, comply with tax/accounting laws, resolve disputes, and enforce agreements. Order and accounting records are typically retained for 7 years. Aggregated/anonymised data may be kept indefinitely.
We use technical and organisational measures to protect your data and limit access to personnel and providers who need it to perform their duties.
Depending on your location (e.g., UK/EU under GDPR), you may have rights to access, rectify, erase, restrict or objectto processing, portability, and to withdraw consent (where processing relies on consent). To exercise these rights, email scott@emertonscott.com. We may need to verify your identity. If you’re not satisfied, you may complain to your local data-protection authority; we’d appreciate the chance to resolve your concerns first.
Our site is not intended for children. If you are under 16, please use the site only with consent and supervision of a parent or guardian.
We ship worldwide except: Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Crimea, Cuba, DRC, Egypt, Ethiopia, Eritrea, Iran, Iraq, Lebanon, Libya, Maldives, Mali, Myanmar, Nicaragua, Nigeria, North Korea, Guinea/Guinea-Bissau, Russia, Palestinian Territories, Somalia, Sri Lanka, Sudan, South Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.
We may update this Privacy Policy from time to time. We’ll post the latest version here with an updated date. Last updated: 19 September 2025.
Contact
Email: scott@emertonscott.com
Post: Lancaster & Co Limited, Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong
We use cookies and similar technologies to make our website work, improve performance, personalise content, and show relevant ads—consistent with your choices in our cookie banner.
Cookies are small files stored on your device. Some are strictly necessary for the site to function. Others are performance, functional, or advertising cookies.
_ga, _gid (Google Analytics), Hotjar session IDs._fbp, fr (Meta).A detailed, current cookie list is available in our banner or on request at scott@emertonscott.com.
Some cookies are set by third parties (analytics, ad partners, embedded media). We do not control their cookies; please review their privacy policies.
We may update this Cookie Policy to reflect changes in law or our practices. Last updated: 19 September 2025.
These Terms & Conditions cover our Terms of Sale and Website Terms of Use. Please read them carefully before using our website or placing an order.
Last updated: 19 September 2025
Emerton Scott is operated by Lancaster & Co Limited (“we”, “us”, “our”).
Registered in Hong Kong: Company No. 76074984
Registered office: Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong
Customer contact: scott@emertonscott.com
These terms govern our supply of goods (e.g., watches and accessories) and services (e.g., repairs/servicing).
3.1 Your order is an offer to buy. We accept when we send an order-confirmation email; a contract then forms.
3.2 If we cannot accept (e.g., out of stock, pricing/description error, compliance/shipping restrictions, risk flags), we’ll notify you and won’t charge you.
3.3 We’ll assign an order number—please quote it in any correspondence.
4.1 Images are illustrative; colours/finishes may vary by display, lighting, batch, or natural materials.
4.2 Packaging may differ from images shown.
4.3 For engraving, bracelet sizing, or any custom instructions, you are responsible for accuracy. We can’t refund costs arising from errors you provide.
Contact us promptly. If changes are possible, we’ll confirm impacts on price/timing. If not acceptable, you may be able to cancel as per Section 8.
We may make minor adjustments for legal/regulatory compliance or technical improvements. These won’t materially affect use.
7.1 Costs are shown at checkout.
7.2 Where we ship: worldwide except the following destinations: Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Crimea, Cuba, DRC, Egypt, Ethiopia, Eritrea, Iran, Iraq, Lebanon, Libya, Maldives, Mali, Myanmar, Nicaragua, Nigeria, North Korea, Guinea/Guinea-Bissau, Russia, Palestinian Territories, Somalia, Sri Lanka, Sudan, South Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.
7.3 DDU (Delivered Duties Unpaid) by default: the recipient is responsible for all import duties, taxes, brokerage and clearance fees on arrival, unless we explicitly state otherwise.
7.4 We may ship items from the same order separately at no extra cost if that speeds delivery.
7.5 Pre-orders: dates are estimates and may change—we’ll offer a revised date or a refund if timing shifts significantly.
7.6 Delays outside our control: we’ll notify you; we’re not liable for such delays. If risk of substantial delay arises, you may cancel for a refund of undelivered items.
7.7 If delivery fails: follow the courier’s notice to rearrange. Storage/redelivery fees may apply.
7.8 Risk passes on delivery to the address you provided.
7.9 Title passes when we receive full payment and dispatch the goods.
8.1 Change-of-mind returns: a 60-day window from delivery for unused items in original condition with all accessories and packaging. Excludes engraved/bespoke items unless defective.
8.2 How to return: email scott@emertonscott.com for instructions and an RMA. The return address varies by your region; we will confirm via email. Unless we made an error or the item is faulty, you cover return shipping and remain responsible until received.
8.3 Faulty or misdescribed items: you may be entitled to a repair, replacement, or refund under applicable consumer law and our warranty.
8.4 Warranty: watches include a 2-year movement warranty against manufacturing defects from delivery. A paid 3-year extension is available (total up to 5 years). The warranty excludes wear/tear, accidental damage, misuse, water-resistance compromised by handling, and unauthorised repairs or modifications. Full warranty terms accompany your watch.
8.5 No right to change your mind for: (a) engraved/bespoke goods once work has started; (b) services once started with your agreement.
8.6 EU/UK statutory cooling-off (informative note): if you are an EU/UK consumer buying at a distance, you generally have a 14-day right to cancel from delivery (or from contract for services), to be exercised by a clear statement (email is fine). You must return goods within 14 days of cancellation; you may bear return costs unless the item is faulty or we agree otherwise. We will refund the product price and the standard outbound shipping (if any), less any permitted deductions for handling beyond what’s necessary to establish the nature, characteristics and functioning of the goods. This statutory right does not affect our 60-day policy, which is in addition to your legal rights.
8.7 If you cancel where we’re not at fault and no statutory right applies, we may deduct reasonable costs incurred.
9.1 Prices and currencies are shown at checkout. We take reasonable care to ensure accuracy.
9.2 Taxes: prices may be shown inclusive or exclusive of applicable sales tax/VAT based on destination. Any taxes due will be displayed at checkout.
9.3 Errors: if a price was obviously incorrect and you could reasonably have noticed, we may cancel and refund.
9.4 Payment methods: major cards via Stripe/Shopify Payments, and PayPal. Payment is taken before dispatch (goods) or before work begins (services).
9.5 If we need to verify or adjust charges for taxes/duties/compliance, we may place the order on hold and contact you. If unresolved, we may cancel and refund.
We may end the contract if you: (a) don’t pay when due; (b) don’t provide information we need; (c) don’t send items for agreed services; (d) don’t accept delivery. We will refund undelivered goods less reasonable costs arising from the breach.
11.1 We’re responsible for foreseeable loss or damage caused by our breach or negligence.
11.2 Nothing limits liability where unlawful to do so (e.g., death/personal injury from negligence; fraud).
11.3 We supply to consumers for non-commercial use. We’re not liable for business losses (profit, revenue, opportunity, interruption).
Handled in line with our Privacy & Cookie Policy.
We may transfer our rights/obligations. If you object to a notified transfer, you can cancel undelivered items for a refund.
Unless mandatory local consumer law states otherwise, these Terms of Sale are governed by Hong Kong law, with the courts of Hong Kong having exclusive jurisdiction.
Site operated by Lancaster & Co Limited (Emerton Scott).
Contact: scott@emertonscott.com
Minimum age to use the site: 16 (or with parent/guardian consent).
By using the site, you accept these Terms of Use and our Privacy & Cookie Policy. We may update the site and these terms without notice. We do not guarantee continuous availability or that content is up to date.
Keep credentials confidential. We may disable an account if we reasonably believe these terms are breached. Notify us promptly of any suspected compromise.
All site content is owned/licensed by us and protected by IP laws. You may download/print for personal use only. Don’t modify, commercialise, or separate media from accompanying text without permission. Our trademarks may not be used without consent.
Content is for general information only, not advice. We try to keep it current but make no guarantees it’s accurate or complete.
Third-party links are for information; we don’t control or endorse their content. User-generated content isn’t approved by us. If you upload content, you warrant it’s lawful and grant us a perpetual, worldwide, royalty-free, transferable, sub-licensable licence to use, reproduce, adapt, and display it.
Use the site lawfully. Don’t: break laws; harass or harm others; infringe IP; transmit malware/spam; scrape or attempt unauthorised access; or disrupt the site.
We don’t guarantee the site is bug/virus-free. Use your own protection.
We may suspend/terminate access, remove content, and pursue legal remedies for breaches.
Unless mandatory local consumer law states otherwise, Website Terms are governed by Hong Kong law with Hong Kong courts having exclusive jurisdiction.
These general rules apply to promotions we run (free draws, prize competitions, instant wins), with competition-specific terms published for each campaign.
Eligibility: 18+ unless stated otherwise; one entry per person unless rules permit more; no entries via agents/automated tools; employees/affiliates excluded.
No purchase necessary unless the competition states otherwise. If a purchase-based entry is offered, entry is one per qualifying purchase; cancellations/refunds before the draw invalidate entry.
How to enter: follow the stated mechanic by the deadline. Proof of entry isn’t proof of receipt.
Prizes: non-transferable, non-exchangeable, no cash alternative. We may substitute a prize of equal/greater value if necessary.
Selection & notice: random draw (or as specified). Winners notified via supplied contact within the stated time. If no response in the stated window, we may redraw.
Publicity: winners agree to reasonable publicity (name/region) unless prohibited by law.
Data: personal data used only for competition administration and any additional purposes you consent to; handled per our Privacy Policy.
Liability: we’re not responsible for entries lost due to technical issues; where permitted by law, our total liability is limited to the value of the prize.
Law: unless mandatory local law requires otherwise, governed by Hong Kong law with Hong Kong courts.
Competition-specific template (publish per campaign)
• Entry window: [start/end date & timezone]
• Eligibility: [regions/age]
• Mechanic: [free form OR purchase-based]; one entry per person/order as applicable
• Prize: [item/refund/value]
• Winner notice: within [X] days; respond within [48/72] hours
• Exclusions: [e.g., discounted orders or returns not eligible]
• We do not offer generic promotional codes. Any future offers will be announced only via our mailing list.
• We do not provide one-off, group, or repeat-purchase discounts.
• If a code is issued, it is single-use, non-transferable, valid only for the stated products/dates, not combinable, and excludes limited editions, bespoke/engraved items, and shipping/taxes unless stated. Misuse (e.g., resale/sharing of unique codes) may result in order cancellation.
• Customer service: scott@emertonscott.com
• Returns: email first to obtain instructions and an RMA. The return address depends on your region and will be confirmed by email.